We have now rolled out the monthly defect sheet functionality and associated reporting, as requested.
Monthly Defect Sheet
Let me know what you think
Regards
Mike
We have now rolled out the monthly defect sheet functionality and associated reporting, as requested.
Monthly Defect Sheet
Let me know what you think
Regards
Mike
Its been a while since we shared our roadmap so we thought we would re-post.
2008 Focus: To develop the processes and procedures that allows businesses to engage online.
Area: Sales & Marketing
Click to Call
eMail Campaign Tool
Customer Surveys
Online Video’s
Micro Formatting
Area: Integration
API’s
XML Export
2009 Focus: To develop the websites that aggregates all of the content and widgets available and provides an end to end sales journey for customers and business owners.
Area: Sales & Marketing
Payment Gateway
Foreign Language Translations
Community Site
Area: Integration
GPS
SMS / Texting Services
As always – let me know your thoughts.
Regards
Mike
We are developing some new functionality to allow you to capture feedback from your customers / prosective customers 7 days after they have requested a quote from your website. So the process is as follows:-
So there are a number of benefits with regard to doing this. Namely, [a] you get to keep in contact with customers / prospective customers without having to do anything, [b] the customer identifies you in the market as someone who cares about customer satisfaction and [c] we can improve the process for you so you generate more leads and hopefully more sales.
We anticipate this functionality being live within the next 2 weeks.
As always – feedback appreciated 
Regards
Mike
Tomorrow morning at 6am (GMT) we will be performing a server upgrade. We dont expect the service to be out of action for more than 90 minutes.
Why are we upgrading?
We always want to ensure that we provide the fastest service available. Internally, we require all pages (except certain reports) to load within 2 seconds or less. This upgrade will help us get to 1 second or less in the majority of cases Obviously the speed depends on your broadband connection speeds but everything we can do at this end to help is always something we think we should do.
So from tomorrow we will be on bigger servers which can process more data faster than before and we will have a dedicated supply of bandwidth to the Internet so you can be assured of the best possible speeds from our software.
Regards
Mike
This morning we rolled out a number of new functions.
Lets explain some of those in more detail.
Quote Widget HTTP_Referrer
This allows you to identify where your quotes are coming from on the Internet. So if you publish you quotation widget on a specific website or place a link to your widget from a specific website you will now be able to report on the number and value of quotes coming from that location. So imagine you are running a marketing campaign and would like to know the exact return on investment (ROI) from it – you can now find out exactly how much and when those quotes came in.
Newsletter Widget
You can now allow prospective customers to sign up to marketing emails from you. This is great for capturing new leads and sending direct marketing campaigns or newsletters out on a regular basis. We will soon be launching a new service where we can market to your customer / prospective customers on your behalf with your latest offers for a very competitive price.
Quick Links Widget
You can now set up a dashboard widget with quick links to all of your favourite parts of TravelManager. This should cut down on the number of clicks you have to make in order to get to the functionality you use the most.
We have lots more revenue generating and cost reduction widgets coming online soon – so keep watching 
As always feedback is appreciated and keep your ideas coming as this helps move the service forward in the direction you want.
Regards
Mike
We are currently developing a new widget which will sit on the dashboard and allow you to create quick links to your most used parts of TravelManager. We will provide an initial list of some 20 or so areas which you can add to this widget and will add more over time. You simply need to set up the widget for the links you require and they will then be only 1 click away from the dashboard
We are also uplifting the welcome section to include more tutorials and help guides, including videos and a quick link to the online webex demo solution.
Regards
Mike
Since we launched the new tours widget a month ago we have seen a signficant increase in the number of operators managing their tours through TravelManager.
We now have over 600 active (tours that you can book today) tours in the system with more being added every day.
Our new North American site www.coachtoursamerica.com has over 300 tours available today.
If you want to take advantage of our tours functionality and dont know how to start give me a call or drop me an email and I’ll be glad to help.
Regards
Mike
We are now in testing for the online tours booking widget. We have also developed the US version of the aggregator site (www.coachtoursamerica.com) and will be testing it for the next couple of days. We will be launching the UK & European versions within the next couple of weeks – so if your interested get your tours into TravelManager – its all included in your subscription
We know your interested in seeing what it looks like so here are a couple of screenshots
As always – click on the images to see a full screen version.
The tours can be searched on by numerous different search terms. ie. A user can search by date, location, type of tour (Day Trip, Weekend Break etc.) and by Price – so the site is easily accessible and allows you to get maximum exposure for your tours.
The Tour Details Page can include photographs and videos
You can also include tour highlights and a full itinerary of the tour.
The user can pre-book seats based on availability and the information pops straight into your TravelManager account. It couldnt be easier.
We already have a number of operators in the USA trialling the solution and look forward to driving sales to their tours very soon
Oh and we have some “really” interesting features turning up in a couple of weeks time – but I’ll keep you guessing as to what they might be
Regards
Mike
We have added a feedback link to the main menu bar inside TravelManager so you can provide us feedback on the application quickly and easily whilst you find an issue or think of a feature request. Simply click on the “Feedback” link in the top menu bar and fill in the message box.
Couldnt be easier
So, get that feedback coming in.
Regards
Mike
The Vehicle and Driver Assignment functionality has now been released to the live service. You can find the functionality under Employee -> Vehicle / Driver Assignment.
This functionality can save you significant time and energy when allocating drivers and vehicles to service contracts and private hire work so do take the time to have a play with it when you are next logged in.
As always your feedback is greatly appreciated.
Regards
Mike