Tours And Excursions :: Travel Manager

April 20, 2010 – 9:00 am

With the Resellers section of tours in TravelManager released this month we’ve already had some great feedback from resellers on how we could improve their experience and help them sell more tours.

This week we’ve added a grid facility for a reseller to see all the available tours and times on a per week basis so when selling to a potential customer they all the booking options available on one screen.

Reseller Availability Grid

Regards,

Eamonn

eamonn Tour Resellers in TravelManager – Quick Availability Grid

**We’ve also made a few API changes to expect an update to search facility on tours soon…

August 12, 2009 – 4:38 am

We have been working on the tours functionality for the last few months and have been in a closed beta environment for the past 2 weeks. We expect to have the completed functionality available within the next couple of weeks to a select group of companies keen to take advantage of some of the most cutting edge technology available. What can you expect from the TravelManager tours solution?

Real-Time, Database driven - so you enter your tours in once and they are available in real-time across the Internet

Widgit based - yout tour information is available on your website, on your partners website, on your resellers websites and even within your / their emails. Enter once – use many many time to maximise your exposure and drive sales!

Export to PDF / Word – dont create seperate word or PDF documents. The solution will automatically convert your tour information into a visually impressive PDF or Word document without you having to lift a finger.

Multi-Lingual – Currently sell in English but want to sell in French also? Easy – let the solution translate the data for you in real-time.

Payments online – take credit card payments online using the power of Google Checkout. No Fuss! Just a simple elegant payment solution – available worldwide.

SEO Friendly – make sure your at the top of the search engines with a unique SEO friendly approach to getting your tours listed properly.

Images & Video - allow your visitors to really experience what you have to offer on your tours by providing unlimted photos and video clips. You just upload them and our platform will do the rest.

We’ll have more information on the tours module soon.

Regards

Dean

June 22, 2009 – 1:36 pm

We have been working on the next phase of the tours module over this past 6 weeks and have prototyped the solution that will allow tour operators to embedd their own tours into their own website and allow customers to book tours online.

When a custoemr / prospective customer visits your site they will be able to choose from your tour list.

and see a detailed itinerary of your tours.

and any other information you with to include.

including videos.

before the book

We will put up a demonstration site within the next week or two so you can play with the functionality with some demonstration data / tours.

If you would like further information on this functionality – don’t hesitate to contact us.

February 9, 2009 – 9:56 pm

Today, we have purchased a whole suite of Apple Mac equipment for the office and signed up to Apples iPhone Developer program in anticipation of getting our first iPhone native application for TravelManager out of the door within the next couple of months.

Let us know what features and functionality you are looking for. We are currently thinking along the lines of;-

New Quotes & Quick Respond
Customer Feedback & Quick Respond
Website click through analysis
Industry RSS Newsfeeder
Profile updater
Garage Defect Sheet / Vehicle Check Sheet
What else?

Regards

Dean

February 7, 2009 – 8:45 am

This morning we rolled out the following functionality:

[1] IMG / GPN Member Profiles. This can be found under the MyAccount -> Profile Builder section.

[2] Customisable vehicle types for the quotation widget. You can now add your own vehicle types under the “Charter Settings” screen and these vehicles show up in your quotations widget as options for users to choose.

[3] Documents created as PDF files now have a more obvious naming convention . The file name is the quote or invoice number. eg. Quote 324 will create a PDF file Q000324.pdf etc.

Regards

Dean

January 24, 2009 – 8:40 am

We have rolled out a number of improvements to the platform this morning – as requested by users. They are:-

[1] Ability to change the default terms on quotations

[2] Amendments to the “All Quotes Status” report. We have added the referrer site to quotes so you can see exactly where the quote came in from online

[3] Improved the viewing of emails sent to customers

[4] Improvements to the mileage calculations within North American locations.

[5] Amended the wording and order of certain fields on the North American version of the quotations form.

[6] Improvements to the main dashboard screen from a cosmetic and performance perspective.

[7] Improved navigation of searching for quotes from the quotes listing screen

[8] Improved the performance of 2 reports – brought the run tme down from 8s to less than 1s

As per the previous posting we are also working on improvements to the “Additional Fields” section of the quotation process as well as a number of new reports to help you plan your marketing strategy and gather intelligence on your ROI etc.

We have now clsoed 89 feedback items since December 1st 2008 and have 9 outstanding feedback requests which look as though they will all be completed within the next 2 weeks amongst other items. So keep your feedback coming

Regards

Dean

January 10, 2009 – 9:35 am

This morning we rolled out some new functionality / improvements.

They include:

[1] Included company contact details on all quote correspondance from the system

[2] Multiple users in multiple offices to be able to share / distribute quotes

[3] Quotes status report – showing all incoming quotes and their current status (responded, booked, declined etc.)

[4] Users can now have personalised signatures with their own contact details

[5] Ability to have a “canned” message for all quote correspondance. The message can be updated in real-time and templates can be added on a per company basis.

[6] New report showing where quotes are coming from (your website or 3rd party website)

[7] Customer contact information is now displayed at the top of each quote page

[8] Ability to duplicate a quote so you can create multiple bookings from the one query

We will be posting next weeks development schedule each monday morning and posting a post-rollout article each weekend to keep you abreast of the new additions / improvements to the TravelManager platform. So if you are interested in whats new and whats coming up please subscribe to our RSS feed on the right of this screen – or add the Blog widget to your dashboard in TravelManager.

Regards

Dean

September 20, 2008 – 4:24 am

Its been a while since we shared our roadmap so we thought we would re-post.

2008 Focus: To develop the processes and procedures that allows businesses to engage online.

Area: Sales & Marketing

Click to Call

0800 on Steroids. Customer visits website, enters their phone number and when they would like the call, clicks button to submit. When required time is reached, system initiates call between the 2 parties and starts the call.
Capture Phone Numbers and Names into TM for business to market to

eMail Campaign Tool

Ability to send marketing emails to customers / prospects and report on click throughs etc.
Video Marketing capability where a member can send video clips via email and monitor how customers engage with the content to establish if one video sells more than another video etc.

Customer Surveys

Auto send of online surveys to customers / prospective customers on satisfaction etc 7 days after they have filled in a quotation request.
Ad Hoc sending of surveys where members can send out surveys on demand.

Online Video’s

Video’s of tours / vehicles integrated with online quotation / tours widget

Micro Formatting

Enhanced Search Engine Optimization of all online content with automated micro-formatted content

Area: Integration

API’s

Payment Processing. When a payment has been made through the system it can exchange the data with 3rd party applications.

XML Export

Export of Key data in XML format to allow import into 3rd party applications (eg. Quicken, Sage, MS Money, Excel etc.)

2009 Focus: To develop the websites that aggregates all of the content and widgets available and provides an end to end sales journey for customers and business owners.

Area: Sales & Marketing

Payment Gateway

Take “Deposits” & “Payments” online
Referral System between members / partners. Eg. One member can resell another members products and services and take a commission on the sale.
Discounts and “Special Offers”

Foreign Language Translations

Online tours auto translated into French, German, Spanish etc.

Community Site

Aggregation on customer feedback, online reviews, tour info, operator info and discussion forums to create online community site

Area: Integration

GPS

GPS system for vehicle tagging and real-time tracking
Route Optimization, Fuel Optimization, Breakages etc.

SMS / Texting Services

Improvements to the SMS alerting system so that customers can receive SMS on status of orders booked online
Ability to SMS customers on location of vehicle and marketing material “Special Offers” etc.

As always – let me know your thoughts.

Regards

Mike

August 18, 2008 – 9:53 am

We have written an article on what happens when oil hits $250 a barrel? We are seeing a lot of speculation in the press right now about where oil is going and whether this is a replay of the 1970′s when costs rose drastically and quickly.

Focusing on costs to get business is not always the best move – especially in times like this – and those operators that look far enough ahead to ensure that they not only survive but ultimately grow in difficult times are going to be the winners.

So, what are you doing to make sure you can compete?

As always – we would love to hear your feedback.

Regards

Mike

July 25, 2008 – 4:40 am

Since we launched the new tours widget a month ago we have seen a signficant increase in the number of operators managing their tours through TravelManager.

We now have over 600 active (tours that you can book today) tours in the system with more being added every day.

Our new North American site www.coachtoursamerica.com has over 300 tours available today.

If you want to take advantage of our tours functionality and dont know how to start give me a call or drop me an email and I’ll be glad to help.

Regards

Mike

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