Statistics :: Travel Manager

January 21, 2009 – 8:48 am

then take a look at these facts and figures published this morning on the inauguration of President Obama.

600,000 status updates were posted through CNN.com during the broadcast
Facebook averaged 4,000 status updates per second
8,500 status updates were updated in the first minute of his speech
Millions of people logged onto Facebook during the broadcast to “listen” to the feedback
1.5m status updates on facebook as of this morning

The Internet actually “slowed down” here. My 24MB DSL connection at home was crawling along at one stage by the sheer weight of traffic being sent across the network.

When people find something that they can “engage” with then then join the conversation and those conversations can be very very powerful.

The secret is to identify what your customers want to engage in with you. Why do they buy from you? What keeps them coming back? How do you get them to tell everyone else and join in a conversation about you?

Regards

Dean

November 29, 2008 – 4:12 am

TravelManager is pleased to announce that it has now signed up over 750 operators to its Internet based software solution in the past 25 months of launching to the world. Thats on average 1 new business signing up to TravelManager each and every day

Roll on the next 10,000 days

Regards

Mike

September 17, 2008 – 6:05 am

We are developing some new functionality to allow you to capture feedback from your customers / prosective customers 7 days after they have requested a quote from your website. So the process is as follows:-

Customer visits your site and fills in quotation form
You get sent an email / SMS and respond to the quotation
7 days after quotation form filled in customer recieves an email asking for their feedback on the process and how you can improve it
Customer fills in questionairre and you recieve the feedback
We improve the process based on your requests

So there are a number of benefits with regard to doing this. Namely, [a] you get to keep in contact with customers / prospective customers without having to do anything, [b] the customer identifies you in the market as someone who cares about customer satisfaction and [c] we can improve the process for you so you generate more leads and hopefully more sales.

We anticipate this functionality being live within the next 2 weeks.

As always – feedback appreciated

Regards

Mike

September 13, 2008 – 8:03 am

Tomorrow morning at 6am (GMT) we will be performing a server upgrade. We dont expect the service to be out of action for more than 90 minutes.

Why are we upgrading?

We always want to ensure that we provide the fastest service available. Internally, we require all pages (except certain reports) to load within 2 seconds or less. This upgrade will help us get to 1 second or less in the majority of cases Obviously the speed depends on your broadband connection speeds but everything we can do at this end to help is always something we think we should do.

So from tomorrow we will be on bigger servers which can process more data faster than before and we will have a dedicated supply of bandwidth to the Internet so you can be assured of the best possible speeds from our software.

Regards

Mike

September 12, 2008 – 7:19 am

This morning we rolled out a number of new functions.

Billing Address different to Customer Address
Quote Widget HTTP_Refferrer & Associated Report
Newsletter Widget
Quick Links Widget

Lets explain some of those in more detail.

Quote Widget HTTP_Referrer

This allows you to identify where your quotes are coming from on the Internet. So if you publish you quotation widget on a specific website or place a link to your widget from a specific website you will now be able to report on the number and value of quotes coming from that location. So imagine you are running a marketing campaign and would like to know the exact return on investment (ROI) from it – you can now find out exactly how much and when those quotes came in.

Newsletter Widget

You can now allow prospective customers to sign up to marketing emails from you. This is great for capturing new leads and sending direct marketing campaigns or newsletters out on a regular basis. We will soon be launching a new service where we can market to your customer / prospective customers on your behalf with your latest offers for a very competitive price.

Quick Links Widget

You can now set up a dashboard widget with quick links to all of your favourite parts of TravelManager. This should cut down on the number of clicks you have to make in order to get to the functionality you use the most.

We have lots more revenue generating and cost reduction widgets coming online soon – so keep watching

As always feedback is appreciated and keep your ideas coming as this helps move the service forward in the direction you want.

Regards

Mike

September 7, 2008 – 5:39 am

We have now successfully implemented the API functionality for TravelManager. We are currently testing it on live and will publish the details within the week.

This will allow you to use the TravelManager widgets for online quoting and tour bookings and be able to get the data out of TravelManager into any other software solution you require or to do your own reporting on.

We will be adding more API requests over the coming weeks and months as you provide us feedback on your requirements.

Regards

Mike

August 31, 2008 – 8:18 am

We have been doing a lot of work in the background to improve the performance of TravelManager for you. We aim to always have every page display in less than 2 seconds. Our initial tests have shown than the majority of pages now loads in less than 1.5seconds

We will continue to identify areas where we can improve further.

Regards

Mike

August 18, 2008 – 9:53 am

We have written an article on what happens when oil hits $250 a barrel? We are seeing a lot of speculation in the press right now about where oil is going and whether this is a replay of the 1970′s when costs rose drastically and quickly.

Focusing on costs to get business is not always the best move – especially in times like this – and those operators that look far enough ahead to ensure that they not only survive but ultimately grow in difficult times are going to be the winners.

So, what are you doing to make sure you can compete?

As always – we would love to hear your feedback.

Regards

Mike

February 6, 2008 – 7:34 am

The configurable dashboard functionality is now complete. We have implemented a 2 column design where you can drag and drop widgets around the page to design the dashboard that suits your particular needs.

To add new widgets simply click on the “Add Stuff” button and then click “Add” on the widgets that you would like to see on your dashboard. When you have all the widgets you require simply drag and drop them around the page until they are in the locations you prefer. Your settings are then saved and will show each and every time you log into TravelManager.

We currently have 12 widgets to choose from and more will be developed over time.

The widgets currently available are:-

Profit / Loss for the current calendar month
Private Hire Quotes & Jobs for the current year
Driving Directions and Mapping
Outstanding Invoices
Outstanding Defect Sheets
Scheduled Garage / Maintenance Work
Scheduled Meetings
Outstanding Tasks
TravelManager Blog
Customer Ideas
Bookmarks
Sticky Notes

If you have any suggestions as to information that you would like to see them please let us know and we will develop them for the community.

Regards

Mike

February 2, 2008 – 12:54 pm

We have rolled out 2 new widgets this morning which allow you to see a real-time graph on your revenue and costs in the current calendar month and also your Private Hire quotes and jobs accepted year to date.

We have also built the outstanding defects sheets widget.

Hope you find these useful. If you have any suggestions as to other widgets that you would like to see developed – let us know.

Regards

Mike

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