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May 31, 2010 – 9:00 am

In Saturday’s rollout we’ve updated the email templates section with “Cancellation Penalties” so now you can have automated calculations of penalties for a cancelled charter. A TravelManager Administrator can now edit fees based on the date of cancellation ranging from 30 days to 24hrs before the booked service.

Cancellation Fees as a percentage over time1 Charging a Cancellation fee in TravelManager – NEW FEATURE

ancellation Fees as a percentage over time

The software automatically calculates the difference between the date of cancellation and the date of service to generate the correct penalty (if applicable).  This facilitates a consistent company policy and reduces potential lost revenue.

New Merge fields have been added to help display the charges in your cancellation email template so the customer can clearly see the fees that maybe applied to a late cancellation.

New Merge Fields Email Templates1 Charging a Cancellation fee in TravelManager – NEW FEATURE

New Merge Fields for Email Templates

Tip: It’s recommended to include your cancellation policy in any terms and conditions document that you may attach to emails to your customer.

Regards,

Eamonn

eamonn Charging a Cancellation fee in TravelManager – NEW FEATURE

April 4, 2009 – 4:45 pm

This morning we rolled out a number of improvements to the platform. They include:

- Netherlands version of the quotation widget
- IMG Shareholders Library Widget (for all IMG related documents)
- Implementation of price per km for our European partners
- AM / PM as well as 24 hours clock  for times
- Google Map of all offices and radius on profile screen
- 32 small bug fixes / performance improvements found through new testing process.
- 7 Feedback requests from Users including amendments to the “Quotes Response Performance” report and European Language Quotation Widgets.

This week we also sent a number of the developers on Google Android training as we will be developing widgets for this platform during the next 3-6 months icon wink Rollout this morning

We have 30 outstanding feedback requests from users. We will be working our way through these during the next couple of weeks as well as focusing significant effort to testing the beta version of our iPhone application icon wink Rollout this morning

Regards

Dean

February 14, 2009 – 7:16 am

We rolled out the following functionality this morning:-

[1] Log a call button on the main quote details screen ( this is the 1st phase in a full click to call process )

[2] Added “Location Name” to quotation widget (eg. Empire State Building)

[3] Changed passenger number on online quotation widget to accept a range of passengers (eg. 11-13)

[4] Implemented first iPhone API for iPhone applications which are currently in development

Regards

Dean

January 24, 2009 – 8:40 am

We have rolled out a number of improvements to the platform this morning – as requested by users.  They are:-

[1] Ability to change the default terms on quotations

[2] Amendments to the “All Quotes Status” report. We have added the referrer site to quotes so you can see exactly where the quote came in from online

[3] Improved the viewing of emails sent to customers

[4] Improvements to the mileage calculations within North American locations.

[5] Amended the wording and order of certain fields  on the North American version of the quotations form.

[6] Improvements to the main dashboard screen from a cosmetic and performance perspective.

[7] Improved navigation of searching for quotes from the quotes listing screen

[8] Improved the performance of 2 reports – brought the run tme down from 8s to less than 1s

As per the previous posting we are also working on improvements to the “Additional Fields” section of the quotation process as well as a number of new reports to help you plan your marketing strategy and gather intelligence on your ROI etc.

We have now clsoed 89 feedback items since December 1st 2008 and have 9 outstanding feedback requests which look as though they will all be completed within the next 2 weeks amongst other items. So keep your feedback coming icon smile Rollout this morning...

Regards

Dean

January 22, 2009 – 7:09 am

We did a quick update this morning to clean up some CSS / HTML designs for the main dashboard screen and implement a performance improvement on one of the reports.

We have also implemented a new piece of functionality called “RSS News” where we will bring in industry news from around the Internet into TravelManager so you can get all you news in one handy place as opposed to having to go to multiple locations to get it. We have implemented the “Bus Rides” main news feed so far and are looking to implement more – so if you have suggestions for websites that you think the industry would like then do please let us know.

Regards

Dean

January 17, 2009 – 8:33 am

This morning we have rolled out the following improvements based on customer feedback.

[1] Timezones are now local across the platform – so once you have set your timezone, all times displayed are in that timezone and not based on GMT

[2] Improved wording on the quotation widget to explain to customers to enter as much information as possible to ensure a timely and accurate quotation from you.

[3] Ability to send attachments to customers via the inbuilt email facility.

[4] Added the requested date on the “All quotes status” screen for ease of reading

[5] Changed the time of the automated daily summary email from 3am to 8am.

[6] Incorporated a summary of the quotation in the email template which gets sent to the customer.

[7] Included the quotation information including notes added into the PDF & Word documents.

[8] Added customer contact information to the quotes details screen

[9] Added a plain text email to the password reset functionality so the reset link can be read in all email readers.

[10] Implemented 3rd party uptime and performance monitoring across the platform so we can assure the optimium speed and 100% uptime of the solution at all times. We have monitoring in place from London (UK), Dallas & Berkeley (USA), Sydney (Aus), Vasteras (Sweden), Montreal (Canada) & Amsterdam (Holland) and will be publishing the real-time graphs within the next couple of weeks.

Amongst other things, next week we will have some  great new functionality which will help bring industry news straight to your TravelManager dashboard,  so you will no longer have to visit multiple websites to find out what is happening in the industry – it will all be there inside TravelManager icon smile Rollout this morning

Regards

Dean