IMG :: Travel Manager

June 22, 2009 – 1:36 pm

We have been working on the next phase of the tours module over this past 6 weeks and have prototyped the solution that will allow tour operators to embedd their own tours into their own website and allow customers to book tours online.

When a custoemr / prospective customer visits your site they will be able to choose from your tour list.

and see a detailed itinerary of your tours.

and any other information you with to include.

including videos.

before the book

We will put up a demonstration site within the next week or two so you can play with the functionality with some demonstration data / tours.

If you would like further information on this functionality – don’t hesitate to contact us.

March 15, 2009 – 5:18 pm

The new multi-lingual quotation widget is another industry first for TravelManager. The Global Passenger Network (GPN) have now launched this on their website (www.gpn.travel) which services some 20+ countries across Europe, North America and Asia.

Currently available in English, Italian & Chinese with German and Spanish due very soon and more languages within the coming weeks.

As always – feedback much appreciated – our developers like hearing who and where their hard work is being used – so do let us know

Regards

Dean

March 12, 2009 – 7:54 am

The Global Passenger Network (GPN) will be launching their multi-lingual, multi-operator quotation widget within the next couple of weeks. This is the first real step towards an integrated multi-geography, multi-lingual, operator for operator selling channel and a first in the industry.

Watch this space

If you want to ensure your always getting the latest information from TravelManager make sure you add the blog widget to your dashboard and subscribe to the RSS newsfeed.

Dean

February 10, 2009 – 7:25 am

Tomorrow sees the start of the first annual International TravelManager (iTM 2009) developer conference in Sheffield, UK.

We will see developers from many different countries (UK, Ireland, Netherlands, India, China, & North America) come together (both physically and via video uplinks) to discuss some of the exciting technical developments occuring right now and how they may be best implemented into the TravelManager platform for the benefit of our customers.

High on the agenda of iTM 2009 is API extensions using Open Standards, iPhone / Android development, next generation video platforms & GPS systems.

More information to follow soon….

Regards

Dean

February 9, 2009 – 9:56 pm

Today, we have purchased a whole suite of Apple Mac equipment for the office and signed up to Apples iPhone Developer program in anticipation of getting our first iPhone native application for TravelManager out of the door within the next couple of months.

Let us know what features and functionality you are looking for. We are currently thinking along the lines of;-

New Quotes & Quick Respond
Customer Feedback & Quick Respond
Website click through analysis
Industry RSS Newsfeeder
Profile updater
Garage Defect Sheet / Vehicle Check Sheet
What else?

Regards

Dean

February 7, 2009 – 8:45 am

This morning we rolled out the following functionality:

[1] IMG / GPN Member Profiles. This can be found under the MyAccount -> Profile Builder section.

[2] Customisable vehicle types for the quotation widget. You can now add your own vehicle types under the “Charter Settings” screen and these vehicles show up in your quotations widget as options for users to choose.

[3] Documents created as PDF files now have a more obvious naming convention . The file name is the quote or invoice number. eg. Quote 324 will create a PDF file Q000324.pdf etc.

Regards

Dean

January 23, 2009 – 4:43 pm

We are working on anumber of improvements to the quotation widget – based on feedback from the community. We are looking to rollout the ability to add your own additional fields at the bottom of each quote form. So you could add in checkboxes for DVD equipment or PA / Microphones for example and the prospective customer can choose from your available options.

When the customer chooses a number of these additional fields then his / her choices show up in the quotation details screen inside TravelManager.

So you will then be able to generate reports such as “How many people request DVD equipment? Or how many require a shuttle service? etc.” Its just one more way of finding our more information about your customers and prospective customers

We are looking to rollout this functionality on Saturday 31st January if testing goes to plan.

Regards

Dean

January 17, 2009 – 8:33 am

This morning we have rolled out the following improvements based on customer feedback.

[1] Timezones are now local across the platform – so once you have set your timezone, all times displayed are in that timezone and not based on GMT

[2] Improved wording on the quotation widget to explain to customers to enter as much information as possible to ensure a timely and accurate quotation from you.

[3] Ability to send attachments to customers via the inbuilt email facility.

[4] Added the requested date on the “All quotes status” screen for ease of reading

[5] Changed the time of the automated daily summary email from 3am to 8am.

[6] Incorporated a summary of the quotation in the email template which gets sent to the customer.

[7] Included the quotation information including notes added into the PDF & Word documents.

[8] Added customer contact information to the quotes details screen

[9] Added a plain text email to the password reset functionality so the reset link can be read in all email readers.

[10] Implemented 3rd party uptime and performance monitoring across the platform so we can assure the optimium speed and 100% uptime of the solution at all times. We have monitoring in place from London (UK), Dallas & Berkeley (USA), Sydney (Aus), Vasteras (Sweden), Montreal (Canada) & Amsterdam (Holland) and will be publishing the real-time graphs within the next couple of weeks.

Amongst other things, next week we will have some great new functionality which will help bring industry news straight to your TravelManager dashboard, so you will no longer have to visit multiple websites to find out what is happening in the industry – it will all be there inside TravelManager

Regards

Dean

January 15, 2009 – 5:36 pm

The International Motorcoach Group (www.imgcoach.com) and the Motorcoach Council (www.motorcoachcouncil.org) have put together a nice video explaining their services and the benefits of travelling by coach.

Get the Flash Player to see this content.

IMG represent 60 of the very best operators in North America – if you need services in the USA / Canada – then I would thoroughly recommend you talk to these guys.

Regards

Dean

January 10, 2009 – 9:35 am

This morning we rolled out some new functionality / improvements.

They include:

[1] Included company contact details on all quote correspondance from the system

[2] Multiple users in multiple offices to be able to share / distribute quotes

[3] Quotes status report – showing all incoming quotes and their current status (responded, booked, declined etc.)

[4] Users can now have personalised signatures with their own contact details

[5] Ability to have a “canned” message for all quote correspondance. The message can be updated in real-time and templates can be added on a per company basis.

[6] New report showing where quotes are coming from (your website or 3rd party website)

[7] Customer contact information is now displayed at the top of each quote page

[8] Ability to duplicate a quote so you can create multiple bookings from the one query

We will be posting next weeks development schedule each monday morning and posting a post-rollout article each weekend to keep you abreast of the new additions / improvements to the TravelManager platform. So if you are interested in whats new and whats coming up please subscribe to our RSS feed on the right of this screen – or add the Blog widget to your dashboard in TravelManager.

Regards

Dean

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