We’re fortune enough to work with a diverse group of Bus and Coach companies ranging from 1 vehicle businesses to 1,000+ vehicle business. Not only do we work with different size of operations our TravelManager users are geographically spread from areas as far as Australia to Iceland as well from Asia to North America so we really get a global perspective on the industry.

A key area for all customers is how then can become more efficient in managing the large amount of administration that occurs during the booking of a Bus or Coach. The client communication such as emails, phone calls, quotations, confirmations, contracts etc are all time consuming and critical in converting leads and providing good customer service.

So over the last few weeks we’ve been documenting all the feedback and building a really strong process to implement in TravelManager factoring all the different states of a quote from “New” right until Invoicing and Payment.

I think we have it cracked by giving our users the facility to track the status of every Charter/Private Hire and an email template engine to create multiple emails for every step of the booking process.

**Here’s a couple of screenshots for some of new features rolling next week.

Email Template Engine adding default File attachments and Labels

*This feature allows users to create multiple email templates with the ability to label, associate with a “Status” of a quote and select files that will be attached by default e.g Terms & Conditions PDF or a Company Overview PDF etc

Create your own HTML Email Templates

*This new feature gives you the ability to create you’re own email templates so you can send nicely designed / styled emails with your logos and branding. Really helps your correspondence stand out from your competitors.

Regards,

Eamonn

We’re testing some of the new features at the moment on the Beta server and if we’re happy with the results I think we’ll push out an early rollout next Tuesday rather than wait until the usual Saturday update!!!