As the number of TravelManager customers is growing on a daily basis we’ve decided it’s time to start upscaling our level of Customer Support. To start this process we’re moving all our customer support and training material online to a great tool we’ve been evaluating the last few weeks called Zendesk.

TravelManager Help Desk Solutions

It’s a web based customer support that will allow all TravelManager customers to manage their support issues as well as stay informed on the latest updates and search for frequently asked questions and more. We’re hoping to build a community of TravelManager users to share ideas and tips combined with official support material from the TravelManager team.

TravelManager Help Desk Ticket History

For our regular blog readers you can see the Beta verison live on here: (http://travelmanager.zendesk.com) before our official launch in 2 weeks with our new website on Friday 16th July.

Exciting times… I might even change my profile photo for the new site

Regards,
Eamonn

**Content is being adding every day to the help desk so keep checking back for the latest help and support.

We now have a dedicated release notes page so as well as the regular blog updates you can also see a more detailed overview of what additions / issues have been resolved on a more regular basis

The release notes page can be found in the footer of the main website and also here – Release Notes

TravelManager is driven by user feedback – and we really appreciate it.

Thanks

TravelManager Support

In Saturday’s rollout we’ve updated the email templates section with “Cancellation Penalties” so now you can have automated calculations of penalties for a cancelled charter. A TravelManager Administrator can now edit fees based on the date of cancellation ranging from 30 days to 24hrs before the booked service.

ancellation Fees as a percentage over time

The software automatically calculates the difference between the date of cancellation and the date of service to generate the correct penalty (if applicable).  This facilitates a consistent company policy and reduces potential lost revenue.

New Merge fields have been added to help display the charges in your cancellation email template so the customer can clearly see the fees that maybe applied to a late cancellation.

New Merge Fields for Email Templates

Tip: It’s recommended to include your cancellation policy in any terms and conditions document that you may attach to emails to your customer.

Regards,

Eamonn

This is the first of several blog posts we’ll be making about the new Email Template section of TravelManger. After several weeks of development and planning we rolled out the new email template feature of TravelManager in last weeks rollout.

All emails sent via TravelManager either automated / user driven are now customizable. So everything from the quotation widget acknowledgement email sent to a customer that submits an online quote to the customer feedback email are editable.

Email Template Navigation

In this 1^st post I’ll explain quickly how to find and edit the email templates. Navigate to MyAccount -> Admin -> Email Templates. From here you will be able to see some default templates we’ve created to based on customer feedback.

Here’s a quick video explaining how to edit your email templates:

**Tip: Expand the video to full screen by clicking on the Monitor icon at the bottom right of the video

More posts to follow tomorrow and over the next few days.

Regards,

Eamonn

Some of the development team are attending DevDays today in Dublin. It’s an annual event help in Belfast and Dublin for developers working with mobile technologies. We met a lot of interesting developers last year so looking forward to more of the same today.

DevDays Dublin

**Expect a video from the event later today.

Regards,

Eamonn

If anyone is interested in helping translate the TravelManager into the following languages then please contact us as soon as possible. We are looking to start the translation process from the 1st June.

• French
• German
• Spanish
• Italian
• Polish
• Lithuanian
• Portuguese
• Swedish
• Danish
• Dutch
• Romanian
• Turkish
• Mandarin Chinese
• Bengali
• Hindi / Urdu
• Arabic
• Russian
• Japanese

Many Thanks

Today we started the work required to translate the entire travelmanager application into multiple languages.

The process is as follows:

1. “Tag” all screens within the application in English
2. Enter those “Tags” into the translations engine
3. Provide End User accounts to the translation engine for those users interested in assisting in the translation process
4. End Users map the English “Tags” into their language (over 50 to choose from)
5. Once all “Tags” have been mapped into a language create the translated dictionary file
6. Roll translation dictionary to beta and test
7. Roll translation dictionary to live.

This has taken some months to get to this position with a considerable amount of work occurring in the background.  We now have all the systems in place to make it happen and are started at 1. above.

regards

TravelManager Support

In the latest rollout we’ve added an upload facility to attach files to Charter / Private Hire Quotes / Booking. This facility allows for TravelManager users to attach documents that a client or subcontractor may have provided.

File Upload Facility in TravelManager Quotations

File Upload Facility in TravelManager (part 2)

The email templates section has also been updated with the addition of some new Merge Fields such as “Customer Company/Group Name” and “System Generated Reference”. The layout of the fields have also been improved by grouping them into Customer, Quote and User/Company details. We hope this makes it easier to create your dynamic email templates.

New Layout for Email Templates in TravelManager

Finally, the HTML email template has now been moved ahead of the plain text template. The HTML email template is the default template and the plain text template is only displayed if the customer opts to view plain text rather than HTML.

Regards,

Eamonn

As part of the ongoing improvement of TravelManager we’re always interested to hear from users on how they find the latest changes. So to make things easier here’s a few recent updates we’ve love to get feedback on.

1. Mandatory Fields on the Quotation Widget (screenshot below)
2. Ability to edit the vehicle types requested by a customer
3. Upload facility to attach files to quotes
4. General feedback on the email templates

We’ve already had some great comments and changes are already in development for this Saturday’s rollout.

Mandatory Fields on the Quotation Widget

Regards,
Eamonn

As promised in last weeks blog post we’ve rolled out Email Templates this week so you can now create a range of emails to handle regular scenarios during the charter process. You have the full flexibility to have different templates for every step of the process from sending a quote, to confirmations and payment acknowledgement emails and more…

You’ll find the setup under MyAccount -> Admin -> Email Templates and to send this emails just click on the new button in Quotes.

TravelManager New Email Button

Some of the advance features include:

• Send both plain text and HTML emails
  

  Send HTML and Plain Text Emails from TravelManager

• Automatically have attachments to your email templates
  

  Automatically Attach Documents to Email Templates

• Preview your emails before sending
  

  Preview with Image and Attachment

Emails are stored in Notes

TravelManager Emails are copied to Notes

We’ve more updates to follow next week to automatically trigger Status changes based on the email templates you use but more to follow on that early next week

*I’m running Webinars this week for any TravelManager user that wishes to get some training on this new feature. Email info@gotravelmanager.com for more information.

Regards,

Eamonn

**To keep up to date with the latest news and feature updates you should subscribe to our RSS feed and follow our going effort to make TravelManager the best software solution for the Bus,  Motorcoach & Chauffeur industry.