We are developing some new functionality to allow you to capture feedback from your customers / prosective customers 7 days after they have requested a quote from your website. So the process is as follows:-

1. Customer visits your site and fills in quotation form
2. You get sent an email / SMS and respond to the quotation
3. 7 days after quotation form filled in customer recieves an email asking for their feedback on the process and how you can improve it
4. Customer fills in questionairre and you recieve the feedback
5. We improve the process based on your requests

So there are a number of benefits with regard to doing this. Namely, [a] you get to keep in contact with customers / prospective customers without having to do anything, [b] the customer identifies you in the market as someone who cares about customer satisfaction and [c] we can improve the process for you so you generate more leads and hopefully more sales.

We anticipate this functionality being live within the next 2 weeks.

As always – feedback appreciated

Regards

Mike

Tags: bus and coach software, chauffeur, coach manager, coach software, customer feedback, customer ideas, customer satisfaction, motorcoach software, private hire, statistics, voting, web 2.0